Welcome to ELEVEX Rentals ("we", "our", "us"), a operating division of the Palod Group (with 80+ years of industrial heritage). This Privacy Policy outlines our standards and practices regarding the collection, storage, processing, and safeguarding of information when you access our website (elevex.co.in), request machinery rental quotes, or interact with our sales and operational teams.

We treat all personal and corporate data with strict confidentiality in compliance with applicable Indian information technology laws and international privacy best practices.

To provide tailored work-at-height equipment recommendations, processing site delivery schedules, and manage rental agreements, we collect the following types of information:

A. Information You Provide Voluntarily

• Contact Details: Full name, corporate email address, mobile/telephone number, job designation, and company name.
• Project & Site Information: Delivery location address, project duration, site working conditions, ground surface specifications, and required lifting height/capacity.
• Inquiry & Support Data: Information submitted via our online quote forms, "My Elevex" portal, phone calls, or direct email inquiries.

B. Automatically Collected Technical Data

• Device & Browser Info: IP address, browser type, operating system, device identifiers, and language preferences.
• Usage Metrics: Pages visited, duration on site, referral URLs, equipment specs viewed, and clickstream patterns via analytics logs.

We use the collected information for specific operational and administrative purposes, including:

• Rental Quotations & Order Fulfillment: Processing rental quotes, generating equipment lease agreements, and organizing machine dispatch to your job site.
• Technical & Field Support: Coordinating certified operator deployment, pre-delivery machine inspections, and on-site breakdown response.
• Website Optimization: Analyzing user preferences to refine our digital catalog, improve loading speeds, and enhance interactive tools like audio pronunciation engines.
• Customer Communication: Sending operational updates, invoice statements, machine availability alerts, and important safety bulletins.

Our website uses cookies and similar tracking technologies to ensure seamless navigation, remember user settings, and collect anonymized website performance metrics.

• Essential Cookies: Required for fundamental website features, security, and session management.
• Performance & Analytics Cookies: Helps us understand how visitors interact with our pages via aggregated data (e.g. Google Analytics).

You can choose to disable cookies through your web browser settings at any time; however, some site functionalities may be limited.

We implement robust physical, technical, and administrative safeguards to protect your personal and corporate information against unauthorized access, loss, alteration, or disclosure:

• SSL Encryption: All data transmitted between your browser and our servers is secured via 256-bit SSL encryption.
• Access Controls: Access to customer information is restricted strictly to authorized sales, logistics, and legal personnel on a need-to-know basis.
• Secure Server Infrastructure: Hosted on protected cloud servers with regular vulnerability assessments and firewall monitoring.

We do not sell or rent your personal information to third parties. We may disclose information only in the following limited scenarios:

• Authorized Logistics Partners: Sharing essential delivery address details with certified heavy equipment transport vendors to deliver machines to your project site.
• Legal & Regulatory Compliance: When required by applicable laws, court orders, or governmental regulations.
• Group Operations: Sharing within Palod Group entities solely for operational management and unified customer service across Pune, Mumbai, Nagpur, and Jalgaon hubs.

You maintain full control over your personal information. You have the right to:

• Access and request a copy of the personal information we hold about you.
• Request correction or updating of any inaccurate or outdated information.
• Request deletion of your data from our active marketing lists.
• Opt out of non-essential communications by using the "unsubscribe" link or contacting our privacy team.